FAQ – LaZa Modz LLC

Due to the extremely high demand for our luxury products, and uniqueness of each order placed, we are unable to give exact production time estimates.

2024 Update:

We have updated our website with a new Direct Order Tracking System!

We are excited to offer this new way to track your order as is progresses through our build process. You can now log in and see how many steps have been completed and how many are left in real time! This will hopefully eliminate any confusion on where your controller is at.

Orders are completed at different speeds since we allow our customers to spec their controller the way they want it. This is due due to certain finish requirements and different drying times for each finish selected.

Again, we build each order at the time the order is placed. As a general rule, and a VERY rough estimate, more basic orders will be built in as soon as 8 weeks while other more complex design with multiple colors and finishes could take as long as 20+ weeks. This is why we have switched to the new Direct Order Tracking System. You can easily log in and check your order progress yourself :)

Schedule breakdown by design is as follows…

PS1 Classic, PS1 Classic LITE, PS2, PS3, Blackout themes……….
(Around 8-20 weeks depending on build speed selected)
Spider-Man, Venom, Miles Morales, Spider-Men Ultimate Duo theme
Based off of Direct Oder Tracking and number of allocations issued.
Custom and Other Themed orders………. Delivery based on order date
criteria listed above.
Translucent Designs....... QUICK SHIP - *Premade Ships in 48 hours of receiving order

*Send in Service Orders are not subject to any above quoted build times.

Factors such as delivery speed to us, cleaning, testing, (repairs if necessary), replacement part acquisition, etc... keep us from accurately being able to give an estimate on these orders.

We build each controller at the time you place the order according to the options you select. This is why you can add your name, change the colors, and customize the order the exact way you want it.

Once we receive your order it immediately begins being processed by one of our controller technicians.

A brand new controller is taken out of the box, indexed in our build catalog and issued a unique serial number linking your controller to the customer that ordered it.
The controller is completely disassembled and each part is labeled with the matching unique serial number. (Shell, buttons, thumbsticks, trim, motherboard, ribbon cables, triggers, screws, battery, chassis, and frame)
Cleaning - each painted part is hand cleaned to remove oils and dirt
Pretreatment - chemically preps the parts for customization.
Masking - protecting sensitive areas, from overspray.
Mounting and Staging each piece for paint and customization
Primer - Sealer coats
Drying
Base Coats
Drying
Color Coats
Drying
Graphics (if applicable)
Top Coats
Drying
Clear Coating
Drying
Buffing - polishing
2nd Clear Coat
Drying
Staging for reassembly - Matching each part with its unique serial number external and internal parts.
Reassembly
Testing - Machine and Human Testing. After an 8 hour machine test for functionally one of our technicians manually test each controller in Astros Playroom for functionally and evaluates each button press, movement, mic sensitivity for perfection.
Laser Engraving for orders that added a Name to their controller.
Shipping - Packaged securely in the original packaging, issued a Certificate of Authenticity displaying the unique serial number.
Tracking is then sent to the customer via email and updated on the order page.

You can! While we were updating our site we locked all customer accounts for your safety.

Existing customers please follow the instructions below to access your new LaZa Modz Customer Account:

1.) Navigate to the log in page and select “create a new customer account”

2.) Use the same email that you previously used to set up your original customer account.

3.) Re-enter your password and billing data.

4.) Once you have completed the above steps you will be able to re-access all of your account information and see your current order status.

Our warranty covers any defect or malfunction resulting from the build process and does not cover issues caused by external heat, moisture, and/or physical damage that is observed within the warranty period.

Our warranty covers the work we preform. Including cleaning, jammed buttons from dirt and debris, and other issues that would arise from time of use.

Warranties regarding mic and charging port issues caused by physical damage are evaluated on a case-by-case basis. On occasion, issues may be able to be resolved by the customer with guidance from our support staff that will not void warranty.

Processing

Due to the extremely high demand for our luxury products, and uniqueness of each order placed, we are unable to give exact production time estimates.

Orders are completed at different speeds since we allow our customers to spec their controller the way they want it. This is due due to certain finish requirements and different drying times for each finish selected.

Schedule breakdown by design is as follows…

*Send in Service Orders are not subject to any above quoted build times.

Accounts

Shipping

Product

Other